At Karbalai Tabarrukat, we are committed to providing quality products with respect and care. Due to the spiritual nature of tabarrukat, our refund policy is designed to ensure fairness while maintaining the integrity of these items.

1. Eligibility for Refunds

Refunds or replacements are only applicable if:

• The item received is damaged
• The wrong product has been delivered

2. Non-Returnable Items

Due to the sacred and consumable nature of tabarrukat, we do not accept returns or refunds for:

• Change of mind
• Personal preference
• Opened or used items

3. Reporting an Issue

If you receive a damaged or incorrect item, please contact us within 24–48 hours of delivery.
Kindly provide:

• Order details
• Clear images of the issue

4. Resolution Process

Once your request is reviewed and approved, we will:

• Offer a replacement, or
• Provide a refund (if replacement is not possible)

5. Refund Method

Approved refunds will be processed through the original payment method or an agreed alternative within a reasonable time.

6. Shipping Charges

Shipping charges are non-refundable unless the issue is due to our error (damaged or incorrect item).

7. Our Responsibility

We ensure that every order is handled with care, respect, and proper packaging to avoid any damage during delivery.

8. Contact Us

For any concerns regarding refunds or issues, please contact us via our website or WhatsApp for quick assistance.